Customer service is our priority. We offer
a 100% satisfaction guarantee. If you are not completely
satisfied with the merchandise for any reason we will refund
the purchase price. Shipping & handling fees are not
refundable.
You may return or exchange any stock item
for any reason within 30 days. For exchanges, you pay the
return shipping to us and we’ll pay the return shipping
back to you. For returns, you are responsible for the return
shipping. You will be credited or refunded the actual price of
the item. Sorry, we cannot refund the shipping and handling.
For a flawed item we will reimburse you or credit your account
for the return shipping.
Occasionally, a flawed item may slip
through our stringent quality control procedures. In that case,
for a stock item, we will replace it. For a custom item we will
issue a credit or a refund including the cost of return
shipping it back to us. Unfortunately, we cannot replace a
custom item due to the time that is required for the imprinting
process. We apologize for any inconvenience this may cause. We
do our best to prevent any mishaps.
Please feel free to contact us with
questions, concerns, or approvals for your exchanges or
returns. Our goal is to make you happy and a continued customer
forever.
Thank you!
Intensive Wear Staff
1-800-556-4230
Mail returns to:
Intensive Wear Returns
PO Box 776
Berryville, VA 22611